Shipping policy
SHIPPING POLICY
Thank you for shopping with Novalleur. Please read our shipping policy carefully before placing your order.
Order Processing All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.
Shipping Rates & Delivery Estimates
United Kingdom Standard Shipping: 3-5 business days Express Shipping: 1-2 business days
Europe Standard Shipping: 5-10 business days Express Shipping: 3-5 business days
North America Standard Shipping: 7-14 business days Express Shipping: 5-7 business days
Rest of the World Standard Shipping: 10-20 business days Express Shipping: 5-10 business days
Shipping charges are calculated and displayed at checkout.
Shipment Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 24-48 hours for tracking information to become active.
Customs, Duties & Taxes Novalleur is not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at novalleur@gmail.com within 7 days of the expected delivery date so we can assist you.
Contact Us For any shipping-related questions, please reach out to us at: novalleur@gmail.com +44 7418 600613 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom